Trade Program

Frequently Asked Questions

• What are the benefits of Coleman Furniture’s Trade Program?

  Member benefits include exclusive discounts, no purchase minimums, and personalized assistance from Trade Program specialized agents.

• How do I join the Trade Program?

  Applicants can apply for membership by visiting our Trade Program Application page and submitting the required information.

• Who is eligible for Trade Program membership?

  Requirements for applicants include contact information, a link to a professional social or webpage, and an upload of a business license or trade card. Our agents then review applications to determine if you are a great fit for our Trade Program. You can expect a welcome email or our agents to contact you after submission with any requests for additional information to discuss acceptance into the program.

• How long do applications take to be reviewed?

  Applications are reviewed as quickly as possible by our Trade Program agents, usually within 1 business day, and approval times vary depending on application volume. Rest assured we will be working on your application as quickly as possible.

• Is the Trade Program good for commercial users?

  Commercial customers are encouraged to review our Contract Program as it would be a better fit being more geared toward commercial projects.

• Is there anything I need to do to activate my Trade Member benefits online?

  Yes. After your application is processed and accepted you will receive a welcome email to the Trade Program and your account type will be updated to Trade Customer. To apply your discount, you must be logged into your account through the purchasing process.

• Are there minimum purchase requirements?

  There is no minimum requirement for quantity or dollar value to receive your Trade Program member discounts.

• Are fabric and material samples available?

  Some manufacturers offer free fabric samples. You can request a sample, if available, on the product page.

• What is the return policy on items?

  Our return policy requires items to be new and unused, and excludes certain items such as mattresses, cordless power packs, and custom orders. Contact us for a Return Merchandise Authorization form and return shipping information. All returns are subject to round trip shipping charges and a 15% restocking fee. Returns must be started within five days of delivery and in their original boxes. Refunds will be issued upon receiving the returned merchandise. Please refer to our Terms and Conditions page for more information.

• Are there options for tax-exempt purchases?

  When filling out the Trade Program application, applicants can indicate and prove their tax-exempt status. Once approved, tax exemption will be provided on orders.