Design Trade Program

Frequently Asked Questions

• What are the benefits of Coleman Furniture’s Trade Program?

  Member benefits include exclusive discounts, no purchase minimums, and personalized assistance from Trade Program specialized agents.

• How do I join the Trade Program?

  Applicants can apply for membership by visiting our Trade Program Application page and submitting the required information.

• Who is eligible for Trade Program membership?

  Requirements for applicants include contact information, a link to a professional social or webpage, and an upload of a business license or trade card. Our agents then review applications to determine if you are a great fit for our Trade Program. You can expect a welcome email or our agents to contact you after submission with any requests for additional information to discuss acceptance into the program.

• How long do applications take to be reviewed?

  Applications are reviewed as quickly as possible by our Trade Program agents, usually within 1 business day, and approval times vary depending on application volume. Rest assured we will be working on your application as quickly as possible.

• Is the Trade Program good for commercial users?

  Commercial customers are encouraged to review our Contract Program as it would be a better fit being more geared toward commercial projects.

• Is there anything I need to do to activate my Trade Member benefits online?

  Yes. After your application is processed and accepted you will receive a welcome email to the Trade Program and your account type will be updated to Trade Customer. To apply your discount, you must be logged into your account through the purchasing process.

• Are there minimum purchase requirements?

  There is no minimum requirement for quantity or dollar value to receive your Trade Program member discounts.

• Are fabric and material samples available?

  Some manufacturers offer free fabric samples. You can request a sample, if available, on the product page.

• What is the return policy on items?

  Our return policy requires items to be new and unused, and excludes certain items such as mattresses, cordless power packs, and custom orders. Contact us for a Return Merchandise Authorization form and return shipping information. All returns are subject to round trip shipping charges and a 15% cancellation fee. Returns must be started within five days of delivery and in their original boxes. Refunds will be issued upon receiving the returned merchandise. Please refer to our Terms and Conditions page for more information.

• I am a tax-exempt designer. Can I have tax removed from my orders?

  Yes, when signing up for the trade program, make sure to complete the attached ST-120 form in the application, so we can activate your account as tax-exempt.

• What is the delivery cost for members of the Design Trade Program?

  Everything on our site ships for free anywhere in the continental United States. Additionally, many items also include an in-home setup at no additional charge.

• How can I view trade pricing?

  Once you’re logged into your account, your exclusive trade pricing will automatically appear as the “Pro Price” on product pages.

• What is the trade discount for members?

  Your trade discount will vary by product and current promotions. For exact pricing and tailored support, your dedicated account specialist is always available to help.