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Frequently Asked Questions
How much does shipping cost?
Shipping is always free within the continental United States.
For deliveries outside this area, please don't hesitate to contact us. We're here to help.
Do you deliver to my area?
We deliver free of charge throughout the continental United States, as well as Hawaii and Alaska for an additional fee. International customers can make arrangements with a US-based freight forwarder, and we will ship to the selected freight forwarder free of charge.What if my order arrives damaged?
In the unlikely event that your order arrives damaged, please keep the original packaging and contact us immediately. Damages must be noted on the delivery receipt and promptly reported to the company.What is your return policy?
Our return policy requires items to be new and unused, and excludes certain items such as mattresses, cordless power packs, and custom orders. Contact us for a Return Merchandise Authorization form and return shipping information. All returns are subject to round trip shipping charges and a 15% restocking fee. Returns must be started within five days of delivery and in their original boxes. Refunds will be issued upon receiving the returned merchandise. Please refer to our Terms and Conditions page for more information.