contact us background contact us background contact us background

Sales & General Inquiries

Looking to place an order?

Order Status & Support

Already ordered and looking for support?

Contact Us

Frequently Asked Questions

We offer free delivery on all items! Delivery method is indicated on the product page - it either shows “Free Delivery & Setup” or “Free Home Delivery”.


Free Delivery & Setup includes free delivery and full setup in the room of your choice. There are no other fees, and the price you see is the final price that you will pay. While other sites may offer "free delivery", it may be limited to a "curbside delivery" so you will have to unload it, unpack it, and set it up. Our delivery is all-inclusive (we will bring it upstairs if needed)!


Free Home Delivery appears on items that ship via FedEx, UPS, or LTL service. If assembly is required, you will be responsible to assemble the furniture. These items can often be delivered quicker and at a better price.

Shipping to Hawaii, Alaska and Puerto Rico is available for an additional charge, which is determined at checkout.

We offer free delivery on all orders shipping within the continental United States. Shipping to Hawaii, Alaska and Puerto Rico is available for an additional charge, which is determined at checkout. International customers can make arrangements with a U.S. based freight forwarder, and we will ship to the selected freight forwarder free of charge.
In the rare event that an item arrives damaged, we will either repair the damaged item, replace the damaged parts, or provide a full replacement. Please notify us immediately if damages are found by calling (516) 517-6285 or contacting us here and ensure all is noted on the delivery receipt.

If you are unsatisfied for any reason with your purchase you can return it within 5 days of delivery for a 15% restocking fee plus relevant shipping fees.

 

Custom orders, as well as orders for mattresses, bedding, and linens, are non-refundable.

HeaderMain Content