Frequently Asked Questions
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Don’t wait for Black Friday
If we lower the price for Black Friday, we’ll refund the difference!
We guarantee to match our Black Friday/Cyber Monday sale pricing on all purchases made starting from November 15, 2024. If an item you purchased is discounted on Black Friday or Cyber Monday, notify us by December 4, 2024 and we will issue you a full refund of the price difference.
Please contact us for all refund requests.
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Return Policy
What is your return policy?
Our return policy requires items to be new and unused, and excludes certain items such as mattresses, cordless power packs, and custom orders. Contact us for a Return Merchandise Authorization form and return shipping information. All returns are subject to round trip shipping charges and a 15% restocking fee. Returns must be started within five days of delivery and in their original boxes. Refunds will be issued upon receiving the returned merchandise. Please refer to our Terms and Conditions page for more information.
What is your cancellation policy?
Orders may be canceled free of charge anytime before they ship. Once an order is prepared to ship, the manufacturer's 15% restocking fee and shipping charges will apply. Please refer to our Terms and Conditions for more information.
I received the wrong item, how do I return it?
Sorry to hear about the issue! Please contact us so that we can resolve the issue.
What if my order arrives damaged?
In the unlikely event that your order arrives damaged, please keep the original packaging and contact us immediately. Damages must be noted on the delivery receipt and promptly reported to the company.