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Bernhardt Furniture Company warrants its wood products to be free from defects in material and workmanship under normal use and service for a period of five (5) years from the date of initial shipment to the dealer; however, certain components of the wood products are subject to shorter warranty periods which are described below. Furniture in which such defects occur will be repaired or replaced at Bernhardt's option or, if replacement or repairs are not possible, alternate financial remuneration may be paid at Bernhardt's option. This remedy is exclusive and Bernhardt does not authorize any person to create for it any other obligation or liability in connection with this furniture.
This warranty applies to Bernhardt Furniture Company’s residential upholstery products. The term "upholstery products" refers specifically to Bernhardt Upholstery products and has no implication, directly or indirectly, to any Bernhardt Case Goods products (which include, without limitation, upholstered beds and dining room chairs). Bernhardt Upholstery products are those products listed and displayed exclusively in any Bernhardt Upholstery products catalog, in printed form or as displayed on the Bernhardt internet web page.
In Bernhardt’s Limited Warranty, “lifetime” is defined by the life of the original cover. Re-covering the frame voids all warranties because in re-covering, some or all components may be changed. This warranty applies under normal, non-commercial use and terminates in the event that the product is transferred by the original retail purchaser to another party. Improper cleaning voids any warranty. This warranty does not cover damage as a result of misuse, abuse, accident, commercial use, institutional use, or shipping damage. Because of the craftsmanship involved and the natural materials used in the manufacturing process, minor variations will occur from piece to piece. Therefore, this warranty does not cover such minor differences between your furniture and: floor samples, printed illustrations, and video or internet displays.
This warranty does not cover floor samples or products designated “AS IS” at time of purchase.
All warranty periods indicated in this warranty begin on the date that your furniture is initially shipped to the Bernhardt Authorized Dealer.
Frames and Springs: Bernhardt warrants to you, the original retail purchaser, protection against manufacturing defects of frames and springs. This warranty applies for the lifetime of the product as long as the product remains upholstered in the original fabric and is used under normal wear in normal conditions.
Cushion: Bernhardt warrants to you, the original retail purchaser, protection against abnormal loss of resiliency of the upholstered furniture, for three (3) years. Abnormal wear and abnormal loss of resiliency should not be confused with softening and flattening of the foam and fibers, which are considered normal wear, and are not defects.
Filling Materials: Bernhardt warrants to you, the original retail purchaser, protection against loss of resiliency of filling materials for three (3) years. Compressing of polyester with use is not considered loss of resiliency. From time to time, your upholstered furniture will need “fluffing up” as any upholstered furniture should be regulated with use.
Reclining Mechanisms: Bernhardt warrants to you, the original retail purchaser, protection against manufacturing defects of the: (i) black metal, patented parts of non-electronic reclining mechanisms for three (3) years; and (ii) the parts of electronic reclining mechanisms for two (2) years.
Sleeper Mechanism: Bernhardt warrants to you, the original retailer purchaser, protection against manufacturing defects of the sleeper mechanism for three (3) years.
Mattress: Bernhardt warrants to you, the original retail purchaser, protection against manufacturing defects and the loss of foam resiliency of the innerspring sleeper mattress, excluding cover, for five (5) years. Softening of foam is a normal condition and does not constitute a loss of resilience.
Air Mattress: Bernhardt warrants to you, the original retail purchaser, protection against manufacturing defects of the air sleeper mattress for three (3) years and the air mattress pump for one (1) year.
Fabrics: Are warranted only to the extent of the warranty provided to Bernhardt by its fabric suppliers. Since manufacturers of upholstery fabrics do not guarantee their products for wearing quality, color-fastness, shrinkage, wrinkling and stretching, those properties are not covered under this warranty.
Washed Fabrics: Some fabrics are washed to achieve a more relaxed appearance and softer feel. Wrinkling, puckering and shade variations are a natural result of washing and should not be considered defects.
Leathers: Since leather manufacturers do not guarantee their products for wearing quality, color-fastness, shrinkage, wrinkling and stretching, those properties are not covered under this warranty. Leather is a natural material, every hide uniquely enhanced by natural features. Wrinkles, scratches, insect bites, healed scars and other natural markings should not be considered flaws. Color variations occur normally within a hide and from hide to hide as no two hides are alike.
This warranty also does not cover fabric protectors that have not been applied by the fabric manufacturer, since they may cause latex deterioration, seam slippage, discoloration and may damage filler materials.
This warranty protects you only when you purchase Bernhardt furniture from a Bernhardt Authorized Dealer. If you find a problem, all claims for warranty service must be accompanied by your original proof of purchase, contain a brief written description of the defect and must be made through the retailer where the upholstered furniture was purchased. There are some repairs that can be taken care of in your home and your authorized dealer will handle those repairs. If the dealer feels that factory service is needed, Bernhardt will make arrangements to pick up your furniture from the retailer, make any repairs necessary and return it to your retailer. Bernhardt is not responsible for transportation costs from your home to the retailer, nor are we responsible for transportation costs to and from our factory service center two (2) years after the date that your furniture is initially shipped to the Bernhardt Authorized Dealer.